Draft. This page is being finalised. Items in [square brackets] are still to be filled in.

Refund policy

This page is about what VROWTH sells to agencies: licences and credit packs. It says how a refund is asked for and where the money goes.

What can be refunded

[REFUND RULE FOR LICENCES AND CREDIT PACKS, to be decided with counsel]

How to ask

Write to support@vrowth.in from the email address you sign in with, and say which payment you mean. The Billing page lists each purchase with its date, its total and its invoice number.

How long it takes

[DAYS TO DECIDE A REFUND REQUEST, to be decided with counsel]. Once a refund has been made, Razorpay, the payment gateway, may need up to 10 working days to show it.

Where the money goes

A refund goes back to the payment method that paid. Razorpay keeps its own fee for the payment; whether that fee comes off the amount refunded is part of the rule above.

Purchases from a client’s store

An agency’s clients sell through their own stores, and those payments go to the client’s own Razorpay account. VROWTH does not hold that money, so a refund of such a purchase is made by the seller and not by VROWTH.